Soul Ease

 Soul Ease Privacy Policy

 

 

About this Policy

At Soul Ease L.L.C we want you to know how we collect, use, share and protect information about you. The term “Soul Ease” applies to information collected both offline and online at soul-ease.com. By interacting with Soul Ease, you consent to use information that is collect or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically.

Soul Ease is a privately held and owned company

 

What Information is Collected

• Name

• Mailing and billing address

• E-mail address

• Phone (or mobile) number

• Credit/Debit card number

• Purchase/Return/Exchange Information

• Device information (e.g., device model, operation system version, device date and time, unique device identifiers)

• Use of our site, search terms, pages you visit, which web address you came from, type of browser, as discussed further below

• Geographic location

• Information you provide when you create an account or take any Soul Ease survey

If you choose not to provide information, we may not be able to provide you with requested products, services or information.

 

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How is Your Information Collected

Automated Information Collection

In order to provide the best customer experience possible, we use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, the performance of our marketing efforts, and your response to those marketing efforts..

Cross-Device Identification and Advertising

We may link your various devices so that content you see on one device can result in relevant advertising on another device. This allows us to deliver more relevant and consistent advertising to you (for example, if you purchase a product on our website using your desktop, we are able to avoid showing you an advertisement on the same product on your tablet. Instead, we may show you and ad on your tablet for complimentary products to the one you just purchase on our website). We also measure the performance of such adds and deliver information on advertising performance to our advertising partners in aggregate form.

Your Choices

You may opt out by not providing any information however, we may not be able to provide you with any of the requested products, services or information. To opt-out of the vendors we use for cross-device linking, go to Digital Advertising Alliance’s Choice page at www.aboutads.info/choices and perform a global opt-out on each browser and device that you would like to be opted out on. Opting out in this manner means that the browser on the device from which you opt-out will no longer receive information collected on devices linked to it, that devices linked to it will not receive information collected from the opted-out device, and the vendor will not transfer information collected from the opted-out device, and that the vendor will not transfer information collected from the opted out device to a third-party. Please note that this will not opt you out of cross-device linking or advertising across linked devices based solely on your visits to Soul Ease websits or apps, or your interaction with advertisements for Soul Ease delivered by Soul Ease. The opt-out tool described above is cookie-based. Therefore, the opt-out will only function if your browser is set to accept third-party cookies, and it may not function where cookies are automatically disabled or removed. If you delete cookies, change your browser settings, switch browsers or computers, or use another operation system, you will need to opt-out again.

Soul Ease Cookies

Our service providers and we use anonymous identifiers such as Cookies, web beacons, and other technologies to collect and store certain types of information whenever you interact with our website through your computer or mobile device(s). This information helps us recognize you, customize your website experience, store items in your cart between visits and make our marketing messages more relevant. Examples of this information include but are not limited to pages you visit, affiliate sites or ads you click on, type of browser/device/hardware, purchase information, IP based geographic location and search terms. These technologies also enable us to prevent fraud, or other harmful activities. We also allow third-party companies (e.g., Google) to place tags on our digital properties once approved through our tagging process. The tags may collect information from your interactions on soul-ease.com. Our privacy policy does not cover these third-party companies. Please contact these third-party companies (e.g., Google) directly for more information about their privacy policy and your choices regarding the tags and the information collected by the tags.

Third-Party Cookies

Soul Ease participates in internet-based advertising (IBA), also know as Online Behavioral Advertising. We use third-part advertising companies to display ads tailored to your individual interests based on how you browse and shop online, as well as to provide advertising -related services such as ad delivery, reporting, attribution, analytics, and market research. Soul Ease adheres to the Digital Advertising Alliance (DAA) self-regulatory principles for IBA

We allow third-party companies to collect certain information when you visit our website. This information used to serve ads for Soul Ease products or services or for the products or services of other companies when you you visit this website or other websites. These companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g., static IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These parties typically use cookie or third-party web beacon or other similar tracking technologies to collect this information.

Our Do Not Track Policy

Some browsers have “do not track’ feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “do not track” signals, but we do provide you the option to opt out of interest-based advertising. To learn more about IBA or to opt-out of this type of advertising, visit Network Advertising Initiatives website or  Digital Advertising Alliance  website. Options you select are browser and device specific.

User Experience Information

In order to improve customer online shopping experience, help with fraud identification, and to assist our customer representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked specific actions taken on pages visited (e.g. information entered during check out process), browser and device information.

Social Media

Soul Ease engages with customers on multiple social media platforms and may start using social media platforms (e.g. Facebook, Instagram, Twitter, Linkedin, Vagaro, Shopify and Pinterest). If you contact some one of our social media platforms, request customer service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

Social Media Widgets

Soul Ease includes social media features, such as the Vagaro booking widget, Facebook Like Button, Google Plus, Pinterest, Twitter, Wix, Shopify and Instagram Widgets. These features may collect information about you such as your IP address and which page you’re visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third-party. Your interactions with those features are governed by the privacy policies of the companies that provide them.

Social Media Ads

We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may target customers who have expressed an interest in shopping for skin care, beauty and wellness lifestyle products. See the policies of each social media platform for additional information about these types of ads.

Information from other source

We collect data that is publicly available. For example, information you submit in a public forum (e.g. a blog, chat room, or social network) can be read, collected or used by others and us and could be used to personalize. Your experience. You are responsible for the information you choose to submit in these instances. We also obtain information provided by third parties. For instance, we obtain demographic and other information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (e.g. adding address information). This improves our ability to contact you and increases the relevance of our marketing by providing better product recommendations or special offers that may interest you.

How is your information used?

• Examples of how we use the information we collect include:

Product and Service Fulfillment

• Fulfill and manage purchases, orders, payments, returns/exchanges

• Respond to requests for information about our products and services on our website, or mobile website, or to otherwise serve you

• Connect with you regarding customer service via our customer service center or on social media platforms

• Provide services such as a shopping list

• Administer sweepstakes, surveys, and contests

Our Purposes (including but not limited to marketing)

• Deliver coupons, newsletters, receipt messages, emails, mobile messages, social media notifications

• Provide interactive features of the website such as product reviews, comments and testimonials, send marketing communications and other information regarding products, services and promotion

• Administer promotions, surveys, and focus groups

Internal Operations

• Improve the effectiveness of our website, products, services, and marketing efforts

• Conduct research and analysis, including focus groups and surveys

• Perform other business activities as needed, or as described elsewhere in this policy

Prevention of Fraud and Other Harm

• Prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business (e.g. product recalls)

Legal Compliance

• Assist law enforcement and respond to legal/regulatory inquiries

Sales of Customer Information

• Soul Ease does not sell your information to anyone.

 

How is you information shared?

 

Soul Ease LLC

We share the information we collect within Soul Ease which includes all subsidiaries and affiliates. Soul Ease may use the information to offer you products and services that may be of interest to you.

Service Providers

We may share the information we collect with companies that provide support services to us (such as conducting surveys, sweepstakes, or contests, e-mail providers, analytics providers, web hosting providers, call center service providers, payment processors, data enhancement services, fraud prevention providers or shipping services providers, including product vendors) or that help us market our products and services. These companies may need information about you in order to perform their functions.

Legal Requirements

We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the securitization, insuring sale, assignment, bankruptcy, or disposal of all our part of our business or assets; or to protect the rights, property or safety of our company, our customers or others.

Elsewhere at Your Direction

At your direction or request, or when you otherwise consent, we may share your information.

Sharing with Other Companies (for their marketing purposes)

We may share your personal information with other companies, or organizations that are not part of Soul Ease. These companies and organizations may use the information we share to provide special offers and opportunities to you. To opt out of our sharing of your personal information with such companies and organizations, please contact our customer service team at info@soul-ease.com

Sharing Non-identifiable or Aggregate Information with Third Parties

We may share non-identifiable or aggregate information with third parties for lawful purposes.

Business Transfers

In connection with the sale or transfer of some or all of our business assets, we may transfer the corresponding information regarding our customers. We also may retain a copy of that customer information.

 

What Choices Do You Have?

 

Postal Mail

If you do not wish to receive catalogs, coupons, and other promotional postal mail, contact us info@soul-ease.com

Email

If you do not wish to receive promotional emails from us, contact us at info@soul-ease.com to opt-out. You also have the ability to unsubscribe from promotion e-mails via the unsubscribe link included in each promotional e-mail. You may continue to receive emails from us if you have requested them without registering for an account through one of our services such as Vagaro. This opt-out does not apply to operational emails (e.g. delivery status, surveys, product reviews and appointment reminders and confirmations).

Cookies, Tracking, and Interest-Based Advertising

The help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of Soul Ease features (e.g. you will be able to browse the site, but will not be able to make a purchase).

Interest-Based Advertising

To opt-out of our interest-based advertising for Soul Ease goods and services or those of another party, online and in third-party mobile applications, visit Digital Advertising Alliance’s Choices page at http://optout.aboutads.info and perform a global opt-out.

Other Web Site Analytics Services

Analytics services such as Google Analytics provides services that analyze information regarding visits to Soul Ease. They use cookies, web beacons, and other tracking mechanisms to collect this information. Learn more about Google’s privacy practices and click to access Google Analytics Opt-out Browser.

 

Nevada Residents

Nevada law gives Nevada consumers the right to request that a company not sell their personal information. This right applies even if their personal information is not currently being sold. If you are a Nevada resident and wish to exercise this right, Sign-in to your existing account and select the “Do Not Sell My Personal Information” option

 

California Residents CCPA

California Consumer Privacy Act

If you are a California resident, the information below also applies to you. Certain terms used in this section have the meanings given to them in the California Consumer Privacy Act of 2018 (“CCPA”).

Categories of Personal Information Soul Ease has collected from or about its Customers in the preceding 12 months

Identifiers (e.g. name, mailing address, email address, phone number, credit/debit card number)

Characteristics of protected classifications (e.g. gender, age)

Commercial information (e.g. products or services purchased, purchase history)

Internet or other electronic network activity (e.g. browse or search history)

Inferences drawn from any of the above (e.g. preferences or characteristics)

Categories of Sources from which Soul Ease has collected Personal Information about Customers

Consumer Directly (e.g. soul-ease.com, Soul Ease brick and mortar store and spa, Mobile, Customer Service)

Advertising Networks (e.g. Google)

Social networks (e.g. Instagram, Facebook)

Business or Commercial purposes for which Soul Ease has collected Personal Information about Customers in the preceding 12 months (in addition to the purposes listed above in the How is Your Information Used section).

performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, or providing similar services;

auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance;

short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction;

detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;

debugging to identify and repair errors that impair existing intended functionality;

undertaking internal research for technological development and demonstration; and

undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.

Categories of Personal Information Soul Ease does not sell information collected about Customers and Categories of Third Parties to Whom Personal Information does not sell in the preceding 12 months

Categories of Personal Information Sold

Internet or other electronic network activity (e.g. browse or search history)

Categories of Third Parties to Whom Personal Information was Sold

Advertising Networks

Soul Ease does not knowingly share the Personal Information of Minors under the age of 16.

Categories of Personal Information Soul Ease has disclosed for a business purpose and categories of Third Parties to whom Personal Information has been disclosed for a Business Purpose in the preceding 12 months

Categories of Personal Information disclosed for a business purpose:

Identifiers (e.g. name, mailing address, email address, phone number, credit/debit card number)

Characteristics of protected classifications (e.g. gender, age)

Commercial information (e.g. products or services purchased, purchase history)

Internet or other electronic network activity (e.g. browse or search history)

Categories of Third Parties to whom Personal Information has been disclosed for a business purpose:

Advertising Networks

Customer Service

Data Analytics Providers

Order Fulfillment

Non-Discrimination

Soul Ease will not discriminate against you because you exercise your rights. For example, Soul Ease will not deny you goods or services or charge you a different price or rate for goods or services if you make an access, deletion, or do not sell request.

Loyalty Program

Soul Ease Rewards is a voluntary loyalty program that provides you with back on purchases, ability to redeem points without brand exclusions, surprise birthday gift and access to members-only events. By joining Soul Ease Rewards program, you receive:

Earn back on purchases: You earn points for every dollar you spend on soul-ease.com

Redeem points without brand exclusions

Surprise Birthday Gift

Access to members-only events

*Terms and restrictions apply to the rewards. Visit Soul Ease Rewards for details.

**Some restrictions apply. Program rules are available at Soul Ease Rewards

Under the CCPA, Soul Ease Rewards is considered a Financial Incentive Program. In order to provide you with the incentives described above, we use personal information about you including your name, phone number, email address, purchase history, birthdate, etc. to identify you as a member of the program and provide you with relevant messaging, experiences and deals. These financial incentives are reasonably related to the value of the data you provide.

We incur a variety of expenses related to the Soul Ease Rewards program. We make this investment in order to offer a more personalized and relevant customer experience. Expense associated with the program include the earnings when you shopped at Soul Ease, access to deals only available to Rewards members, and bonus earnings. The expense associated with the program incentives will vary as it is dependent on your engagement with the Rewards program, including total annual spend at Soul Ease and frequency and depth of discounts you choose to use.

Categories of Personal Information implicated by Soul Ease Rewards:

Identifiers (e.g. name, mailing address, email address, phone number, credit/debit card number)

Characteristics of protected classifications (e.g. gender, age)

Commercial information (e.g. products or services purchased, purchase history)

Internet or other electronic network activity (e.g. browse or search history)

Inferences drawn from any of the above (e.g. preferences or characteristics)

There are a couple ways to become a Soul Ease Rewards member. When you create a new account, you will be opted into the Soul ease Rewards program unless you unselect the "include me in the Soul Ease Rewards program" box. You can also choose to opt in and become a Soul Ease Rewards member by visiting the account section of the website.

If you opt out of Soul Ease Rewards, any accumulated Soul Ease Rewards points will be deleted and you may not have access to other Soul Ease Rewards benefits. If you later re-join Soul Ease Rewards, any deleted Soul Ease Rewards points will not be reinstated.

Click for more information on the Soul Ease Rewards Terms & Conditions.

You have the following rights under the CCPA:

Right to request Soul Ease disclose Personal Information, or Categories of Personal Information, it collects, uses, discloses, and sells

Right to request Soul Ease disclose Personal Information it collects, uses, discloses, and sells

Right to request Soul Ease opt you out of the sale of your Personal Information

Process Used to Verify an Access and/or Deletion Request

If you are a Soul Ease customer, you will be required to verify your Soul Ease account using your email address and password on the website or by contacting Customer Service at info@soul-ease.com and providing 3 pieces of information associated with the account including your full name, address, and email address or phone number. Soul Ease will use this information to search our systems and determine if we have information about you. If we are able to locate information about you, we will fulfill your Personal Information report and/or your Deletion request. If we are not able to match all 3 pieces of information you submit, we may provide you with a report that includes the categories of personal information we collect, use, disclose, and sell.

If you have a soul-ease.com account, your Personal Information report will be ready and viewable immediately on the website. You will need to be signed into your account to view your report. If you have contacted Customer Service to request your Personal Information report, we will mail your Personal Information report to the physical address you prefer on the account. You will receive an email with tracking information once the report is mailed.

If you are an Authorized Representative, you will be required to submit your name, address, email or phone number as well as the full name, address, email or phone number associated with the account of the Soul Ease customer you are making a request on behalf of. Soul Ease will use the customer’s information to search our systems and determine if we have information about the customer. If we are able to locate information about the customer we will fulfill the Personal Information and/or Deletion request. As an Authorized Representative, the Personal Information report will be sent to the physical address you have given us with a signature required upon delivery.

Soul Ease will satisfy deletion requests through de-identification, which will be completed within 45 days from the date of the initial request. If additional time is needed, we will inform you.

Upon requesting that Soul Ease delete your information, you will lose the following:

All outstanding Soul Ease Rewards points

Ability to view and manage Soul Ease Rewards

All outstanding/unused Soul Ease Spa Bucks or Credits

Ability to view and manage Soul Ease Spa Bucks or Credits

Any active Soul Ease Subscriptions

Ability to view and manage Soul Ease Subscriptions

Ability to access, view and use any promo codes specifically linked to this account

Ability to view and manage previous orders

Ability to process and manage all previous and future returns associated with this account

"My Favorites" discount history

"Rapid Checkout" information

Purchased product information

If you have gift cards with a remaining balance and you have misplaced your pin, email info@soul-ease.com to request a new pin. After completing your deletion request, you will no longer be able to request a new pin.

How to Submit a Verifiable Request (Requests can be made no more than twice in a 12-month period)

You can submit a request using the methods listed below:

Access Requests: Contact Customer Service

Deletion Requests: Contact Customer Service

Do Not Sell My Info Requests: Contact Customer Service

Click to find out more about your California Privacy Rights.

YOUR CALIFORNIA PRIVACY RIGHTS

Consumers residing in California are afforded certain additional rights with respect to their personal data under the California Consumer Privacy Act (“CCPA”). If you are a California resident, this section applies to you.

Collection and Use of Personal Data: In the preceding 12 months, we have collected the following categories of personal data: identifiers (such as name and contact information), commercial information (such as products purchased or returned), internet or other electronic network activity information (such as browsing behavior), geolocation data, audio information (such as customer support call recordings), and inferences we make based on the personal data we collect about you. For more details about the personal data we collect and the sources of such collection, please see “What personal data do we collect about you?” in the privacy policy above. We use the personal data we collect for the business and commercial purposes described in “What do we use this personal data for?” in the privacy policy above.

Disclosure of Personal Data: In the preceding 12 months, we have disclosed the categories of personal data listed above to third parties for business or commercial purposes. Please see “Who do we share this personal data with?” in the privacy policy above, for details.

Sale of Personal Data: California law requires that we provide transparency about personal data we “sell,” which for purposes of the CCPA broadly means scenarios in which we have shared personal data with third parties in exchange for monetary or other valuable consideration. We do not, and will not, sell your identifying information such as your name, email address, phone number or postal address. As described above in the “Marketing” and “Cookies” sections in the privacy policy above, we do share identifiers such as cookies and, where applicable, the advertising identifier associated with your mobile device with our advertising partners so that they can show advertisements that are targeted to your interests. In order to opt out of disclosures to these third parties for purposes of showing you targeted advertisements, please follow the opt out instructions in the “Marketing” section of the privacy policy above.

Your Rights: Subject to certain limitations, you have the right to request: more information about the categories and specific pieces of personal data we have collected and disclosed for a business purpose in the last 12 months; deletion of your personal data; and that we stop selling your personal data. You may make these requests by emailing customer.experience@thehutgroup.com or visiting THIS PAGE. Once we receive your request, we will verify it by asking you to provide information related to your account or your recent interactions with us, such as information regarding a recent purchase. If you would like to use an authorized agent to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests on your behalf. We will not discriminate against you if you exercise your rights under the CCPA.

How do you access and update your personal information?

In order to keep your personal information accurate and complete, you can access or update some of it in the following ways:

If you have created an account, you can log in and update your account information (e.g. address and contact information) using the "edit this information" link within your account.

Contact us through your account with your current contact information and the personal information you would like to access. We will provide you the personal information requested if reasonably available, or will describe the types of personal information we typically collect.

How is Your Personal Information Protected?

Security Methods

We maintain administrative, technical and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, database or system is completely secure or "hacker proof." You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

Children's Personal Information

We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personally identifiable information online from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information online, we ask that a parent or guardian contact us. 

How do you contact Soul Ease?

Mail:

Soul Ease Customer Service

1500 N 28th Street

#101-102

Boise, ID, 83703

Email:

info@soul-ease.com

Or message us through the contact section of our website.

Privacy Policy Scope

This privacy policy applies to all current or former customer personal information. Our website may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.

Last Update 10/22/2023