Privacy Policy

Effective Date: June 19th, 2026
Last Updated: June 19th, 2026

Soul Ease respects your privacy. This Privacy Policy explains how Soul Ease collects, uses, shares, and protects personal information when you visit our website, book services, purchase products or gift cards, join our email list, complete forms or quizzes, communicate with us, or otherwise interact with Soul Ease online or in person.

Soul Ease is a personal spa and skincare business located in Boise, Idaho. We use personal information to provide spa services, manage appointments, communicate with clients, process purchases, improve our website, and share relevant updates with people who choose to hear from us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information depending on how you interact with Soul Ease.

Personal and Contact Information

This may include:

• Name

• Email address

• Phone number

• Mailing address

• Birthday or special dates, if voluntarily provided

• Communication preferences

• Account login information, if you create an account through one of our booking or service platforms

Appointment and Service Information

When you book or receive services, we may collect information related to:

• Appointment history

• Service preferences

• Skin concerns and skincare goals

• Product preferences

• Consultation notes

• Membership or package information

• Gift card or promotion usage

• Client intake information that you choose to provide

Soul Ease uses this information to personalize your spa experience, recommend appropriate services or products, and maintain accurate client records.

Payment and Transaction Information

When you purchase services, products, memberships, packages, gift cards, or other offerings, payment information may be collected and processed by our payment, booking, ecommerce, or point-of-sale providers.

Soul Ease does not intentionally store full credit card numbers on our website. Payment processing is handled by third-party service providers that maintain their own security and privacy practices.

Website, Device, and Usage Information

When you visit our website, we or our service providers may automatically collect certain information, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Links clicked

• Date and time of visit

• Referring website or source

• General location information, such as city, state, or region

• Interactions with forms, booking buttons, quizzes, or website features

This information helps us understand how visitors use our website, improve the client experience, measure marketing performance, and protect our website from misuse.

Marketing and Communication Information

If you subscribe to our email list, complete a form, enter a promotion, respond to a survey, click a marketing link, or communicate with us, we may collect information such as:

• Email subscription status

• Email opens and clicks

• Form responses

• Quiz responses

• Product or service interests

• Communication history

• Feedback, testimonials, or reviews you choose to provide

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

Photos, Testimonials, and Social Media Content

Soul Ease may collect or use photos, testimonials, reviews, or social media content only when voluntarily provided, publicly posted, or shared with permission. We will not intentionally use private client images for marketing without appropriate consent.

2. How We Collect Information

We may collect information directly from you when you:

• Book an appointment

• Purchase a product, service, membership, package, or gift card

• Complete an intake form or consultation form

• Join our email list

• Complete a skincare quiz

• Submit a contact form

• Communicate with us by phone, text, email, social media, or in person

• Leave a review or testimonial

• Interact with our website or online booking tools

We may also collect information automatically through website technologies such as cookies, analytics tools, pixels, tags, and similar technologies.

3. How We Use Information

Soul Ease may use personal information for the following purposes:

• To provide spa, skincare, retail, and wellness-related services

• To schedule, confirm, modify, or cancel appointments

• To manage client records, memberships, packages, gift cards, and purchases

• To personalize services and product recommendations

• To respond to questions, requests, and client communications

• To send appointment reminders, service updates, and administrative messages

• To send marketing emails, promotions, newsletters, and event announcements when permitted

• To improve our website, services, client experience, and marketing

• To understand which website pages, services, products, or promotions are most helpful

• To process payments and prevent fraud

• To maintain safety, security, and accurate business records

• To comply with legal, tax, accounting, and business obligations

• To protect the rights, safety, and property of Soul Ease, our clients, staff, and website visitors

We do not use personal information to make automated decisions that produce legal or similarly significant effects about you.

4. Cookies, Analytics, Pixels, and Tracking Technologies

Soul Ease may use cookies, pixels, tags, analytics tools, and similar technologies on our website.

These tools may help us:

• Keep the website functioning properly

• Understand how visitors use the website

• Measure the effectiveness of marketing campaigns

• Improve website performance and user experience

• Remember preferences

• Support advertising or retargeting, if enabled

These technologies may be provided by platforms such as Wix, Google, Meta/Facebook, email marketing providers, booking tools, quiz tools, or other service providers.

You can usually adjust cookie settings through your browser. Depending on the tools active on our website, you may also be able to adjust privacy or cookie preferences through a website banner, privacy settings link, or “Privacy Choices” link.

Soul Ease does not sell your personal information for money. However, certain analytics or advertising technologies may be considered “sharing” or “selling” personal information under some state privacy laws because they involve making website activity available to advertising or analytics partners. Where required by law, you may have the right to opt out of this type of sharing.

5. Third-Party Service Providers

Soul Ease uses trusted third-party service providers to help operate our business and website. These may include providers for:

• Website hosting and design

• Online booking and client management

• Payment processing

• Email marketing

• Analytics

• Advertising and marketing measurement

• Skincare quizzes or forms

• Ecommerce or online product sales

• Gift cards and memberships

• Customer support and communication

• Security, fraud prevention, accounting, and business operations

Examples may include platforms such as Wix, Mangomint, Kit/ConvertKit, Google Analytics, Meta/Facebook, TryInteract, payment processors, ecommerce tools, and other service providers used by Soul Ease.

These third parties may collect or process personal information according to their own privacy policies and our instructions or business needs. We encourage you to review the privacy policies of any third-party platforms you use when booking, purchasing, or interacting with Soul Ease online.

6. How We Share Information

Soul Ease may share personal information in the following limited circumstances:

With Service Providers

We may share information with vendors and service providers who help us run our website, manage bookings, process payments, send emails, provide analytics, support marketing, host forms, or operate our business.

With Booking, Payment, and Business Platforms

When you book an appointment, purchase an item, or complete a transaction, relevant information may be processed by our booking, payment, ecommerce, or client management platforms.

With Marketing and Analytics Partners

If enabled, we may share limited website activity or marketing interaction data with analytics or advertising partners to help us understand website performance and improve our marketing.

With Your Consent

We may share information when you give us permission, such as when you agree to share a testimonial, review, photo, or social media content.

For Legal, Safety, or Business Reasons

We may disclose information if needed to comply with law, respond to lawful requests, protect our rights, prevent fraud, enforce policies, protect client or staff safety, or complete a business transition such as a merger, sale, or transfer of assets.

Soul Ease does not sell personal information for direct monetary payment.

7. Your Privacy Choices

Depending on where you live and how you interact with Soul Ease, you may have certain privacy rights.

You may contact us to request that we:

• Provide access to certain personal information we maintain about you

• Correct inaccurate personal information

• Delete certain personal information, subject to legal and business recordkeeping requirements

• Limit or opt out of certain marketing communications

• Opt out of certain types of targeted advertising or data sharing, where required by law

• Update your communication preferences

To make a privacy request, contact us at:

Email: info@soul-ease.com
Business: Soul Ease
Location: Boise, Idaho

Please include your name, contact information, and a clear description of your request. We may need to verify your identity before completing certain requests.

8. Email and Text Communications

If you join our email list or otherwise opt in to receive marketing messages, Soul Ease may send newsletters, promotions, event announcements, product education, service updates, and other marketing communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of our emails.

If you receive text messages from Soul Ease, you may be able to opt out by replying STOP or by contacting us directly. Appointment reminders and transactional messages may still be sent when necessary to provide services you requested.

9. California Privacy Notice

This section applies to California residents to the extent California privacy laws apply to Soul Ease.

California residents may have the right to know, access, correct, delete, and opt out of certain uses of personal information. California residents may also have the right to limit the use or disclosure of sensitive personal information in certain circumstances and the right not to be discriminated against for exercising privacy rights.

Categories of Personal Information We May Collect

In the past 12 months, Soul Ease may have collected the following categories of personal information:

• Identifiers, such as name, email address, phone number, address, IP address, or online identifiers

• Customer records information, such as appointment, purchase, membership, or account information

• Commercial information, such as services booked, products purchased, gift cards, packages, or retail preferences

• Internet or electronic network activity, such as website usage, page visits, clicks, browser information, or interactions with our website

• Geolocation information, such as general location based on IP address

• Professional or employment-related information, only if voluntarily provided in an employment, contractor, or partnership context

• Inferences, such as service interests, product preferences, or skincare interests based on interactions with Soul Ease

• Sensitive personal information, only when voluntarily provided and necessary for services, such as information related to skincare concerns, allergies, sensitivities, or service preferences

Purposes for Collection

We collect this information for the business and commercial purposes described in this Privacy Policy, including providing services, managing bookings, processing transactions, communicating with clients, improving our website, marketing, security, legal compliance, and business operations.

Categories of Third Parties We May Share Information With

We may share information with:

• Booking and client management platforms

• Payment processors

• Website hosting and technology providers

• Email marketing platforms

• Analytics providers

• Advertising and marketing platforms, if enabled

• Quiz, form, or survey providers

• Ecommerce and gift card platforms

• Professional advisors, such as accountants, attorneys, or business consultants

• Government or legal authorities when required

Selling or Sharing Personal Information

Soul Ease does not sell personal information for money.

However, if our website uses certain advertising pixels, analytics tools, retargeting tools, or similar technologies, some laws may consider that activity a “sale” or “sharing” of personal information. Where required by law, you may opt out of this type of sharing by using our privacy choices tools, adjusting cookie settings, or contacting us directly.

Sensitive Personal Information

Soul Ease does not use sensitive personal information to infer characteristics about you. Sensitive information that you voluntarily provide, such as allergies, sensitivities, skincare concerns, or service-related preferences, is used to provide and personalize services, maintain client records, and support safety and quality of care.

Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including service records, booking history, business records, tax and accounting obligations, legal compliance, client communication, dispute resolution, and legitimate business needs.

10. Data Retention

Soul Ease keeps personal information for as long as reasonably necessary to provide services, manage client relationships, comply with legal and accounting obligations, resolve disputes, maintain business records, and operate safely and effectively.

The length of time we keep information depends on the type of information, the reason it was collected, legal requirements, and our business needs.

11. Data Security

Soul Ease takes reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, platform, email system, or online transmission is completely secure. We cannot guarantee absolute security. Please use care when submitting information online and avoid sending highly sensitive information through unsecured channels.

12. Children’s Privacy

Soul Ease’s website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website.

If a parent or guardian believes a child has provided personal information to Soul Ease without permission, please contact us and we will take appropriate steps to remove the information where required.

Clients under 18 may require parent or guardian involvement or consent depending on the service, booking platform, and applicable business policies.

13. Third-Party Links

Our website may link to third-party websites, platforms, booking tools, social media pages, product pages, quizzes, payment processors, or other services. Soul Ease is not responsible for the privacy practices, content, security, or policies of third-party websites or platforms.

We encourage you to review the privacy policies of any third-party websites or services you use.

14. Reviews, Testimonials, and Public Content

If you leave a review, testimonial, social media comment, or other public content, that information may be visible to others depending on the platform. Soul Ease may share or repost testimonials, reviews, or public comments in accordance with platform rules and applicable permissions.

If you would like us to remove or stop using a testimonial or shared content that identifies you, please contact us and we will review your request.

15. Accessibility and Privacy Assistance

Soul Ease is committed to making our website and communications accessible and respectful. If you have trouble accessing this Privacy Policy, submitting a privacy request, or using any part of our website, please contact us and we will do our best to assist you.

Email: info@soul-ease.com

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, tools, services, legal obligations, or privacy practices.

When we update this policy, we will revise the “Last Updated” date above. Your continued use of our website or services after changes are posted means you accept the updated policy.

17. Contact Us

For questions about this Privacy Policy or to make a privacy request, please contact:

Soul Ease
Boise, Idaho
Email: info@soul-ease.com
Website: www.soul-ease.com